Shipping Policy - Trade Solution Online
At Trade Solution Online, we are committed to delivering your orders efficiently and reliably. Please review our shipping terms below.
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays). During periods of high demand, processing times may be extended. If this occurs, you will be notified via email.
2. Shipping Rates & Delivery Timeframes
Shipping costs are calculated at checkout and vary depending on your location, order size, weight, and product type.
Due to the nature of our product range — including small items, bulky goods, and freight-sensitive products — shipping rates may differ significantly between orders. Larger or heavier items may require freight services or special handling.
Estimated delivery timeframes:
- Standard Shipping: 5–7 business days
- Express Shipping: 2–3 business days
- Next Business Day Shipping: 1 business day
Delivery timeframes are estimates only and may vary due to factors outside our control, including carrier delays, weather conditions, or regional disruptions.
3. Shipment Confirmation & Tracking
Once your order has been dispatched, you will receive a shipment confirmation email with tracking details. Tracking information may take up to 24 hours to become active.
4. International Shipping
We offer international shipping to selected countries. Delivery timeframes for international orders may vary and are subject to customs processing. Shipping rates will be calculated at checkout.
5. Customs, Duties, and Taxes
For international orders, any applicable customs duties, taxes, or import fees are the responsibility of the customer. Trade Solutions Online is not responsible for delays or charges incurred through customs.
6. Damaged or Lost Items
Trade Solutions Online is not liable for items lost or damaged in transit. If your order arrives damaged, please contact the shipping carrier directly to lodge a claim. Ensure all packaging materials and damaged goods are retained. If you require assistance, our team is available to help guide you through the process.
7. Shipping Restrictions
We do not ship to P.O. Boxes or APO/FPO addresses. Some products may have location-based shipping restrictions.
8. Contact Us
For any questions regarding shipping, please contact our team at: info@ezyaire.com.au